Frequently Asked Questions
Everything you need to know about Panchi Gallery
General Questions
What is Panchi Gallery?
Panchi Gallery is a premium art marketplace connecting Myanmar artists with global collectors. We provide authentic artworks with verified certificates of authenticity, secure transactions, and a platform for both primary and secondary art sales.
How do I know the artworks are authentic?
Every artwork on Panchi Gallery comes with a verified certificate of authenticity featuring a unique QR code. You can scan this QR code or enter the certificate code on our verification page to confirm the artwork's authenticity, ownership history, and artist information.
What countries do you ship to?
We ship artworks worldwide. Shipping costs and delivery times vary by location. International shipping includes professional packaging and insurance for high-value artworks.
For Artists
How do I become a seller on Panchi Gallery?
Sign up as an artist, complete your profile, and submit your artworks for approval. Our team reviews each submission to ensure quality and authenticity. Once approved, your artworks will be listed for sale.
What commission does Panchi Gallery take?
We charge a competitive commission on primary sales. Secondary market resales have a separate fee structure. Contact us for detailed commission rates and artist benefits.
How do I price my artworks?
You set your own prices based on your artistic value, materials, size, and market demand. We provide pricing guidelines and market insights to help you make informed decisions about your artwork valuations.
For Collectors
How do I purchase an artwork?
Browse our marketplace, find artworks you love, and click "Purchase". Complete the secure checkout process using your preferred payment method. Once payment is confirmed, we'll arrange professional packaging and shipping to your location.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. All transactions are processed securely through our payment partners. We also offer escrow services for high-value purchases.
Can I resell artworks I've purchased?
Yes! You can list your purchased artworks on our secondary market. We verify ownership and transfer the certificate of authenticity to the new buyer, maintaining the artwork's provenance.
Shipping & Returns
How are artworks packaged and shipped?
All artworks are professionally packaged using museum-quality materials. We work with specialized art shipping companies to ensure safe delivery. Each shipment is insured for the full purchase value.
What is your return policy?
Due to the unique nature of artworks, we offer a 7-day inspection period. If the artwork doesn't match the description or arrives damaged, we'll arrange for return and full refund. All sales are final after the inspection period.
Do you handle customs and import duties?
We provide all necessary documentation for international shipping. Import duties and taxes are the responsibility of the buyer and vary by country. We can provide estimates for major destinations.
Technical Support
How do I verify my certificate of authenticity?
Visit our verification page and enter the certificate code or scan the QR code. You'll see detailed information about the artwork, artist, and ownership history. This ensures you're buying genuine, verified art.
Is my personal information secure?
Yes, we use industry-standard encryption and security measures. Your personal and payment information is never shared with third parties without your consent. We comply with all applicable privacy regulations.
Still have questions?
Our support team is here to help you with any inquiries.
